MANAGEMENT COMMUNICATION N4 - MACMILLAN EDUCATION

Management Communication N4 - Macmillan Education Manuals & Documents

1. Basic communication principles OVERVIEW Communication 1.1 Importance 1.2 Process 1.3 Model 1.4 Categories 1.5–1.11 Verbal/non-verbal 1.12 Phatic 1.13 Listening skills 1.1 The importance of effective communication Communication is about delivering or re-ceiving any kind of information. This in-formation can be in the form of words that

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